Privacy Policy
Last updated: 08-10-26
Mercienne respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit or make a purchase from this website, how that information is used, and the choices available to you.
Information Collected
When you visit this website, place an order, submit a form, sign up to receive emails, or otherwise interact with Mercienne, certain personal information may be collected.
This information may include:
Your name
Email address
Billing and shipping address
Phone number, if provided
Order and transaction information
Information you provide through contact, return, or other website forms
Information about how you interact with the website, such as device, browser, and website usage information
Payment information is processed through the payment providers available through the website. Mercienne does not directly store your complete payment card information.
How Your Information Is Used
Personal information may be used to:
Process and fulfill your orders
Provide shipping and delivery information
Process returns and refunds
Respond to questions or customer service requests
Communicate with you about your order
Send marketing or brand emails when you have chosen to receive them
Maintain and improve the website and customer experience
Prevent fraud or misuse
Maintain appropriate business and transaction records
Comply with applicable legal, tax, and regulatory obligations
Email Communications
If you choose to subscribe to Mercienne emails, your email address may be used to send brand news, product updates, and other marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.
Transactional communications relating to an order, return, refund, or customer service request may still be sent when necessary.
Cookies and Website Analytics
This website may use cookies and similar technologies that are necessary for the website and online store to function and that help understand how visitors interact with the website.
Certain cookies or similar technologies may also be used for analytics, performance, or other purposes depending on the services enabled on the website.
You may be able to control certain cookies through your browser settings or through cookie controls made available on the website.
Squarespace and Other Service Providers
Mercienne's website and online store are hosted through Squarespace. Squarespace and other service providers may process personal information as necessary to provide website hosting, ecommerce, payment processing, shipping, email, analytics, and other services used to operate the business.
These providers process information according to their own terms and privacy practices.
Mercienne may share personal information with service providers when reasonably necessary to operate the business, fulfill an order, process a payment, deliver a package, provide customer support, or comply with legal obligations.
Mercienne does not sell customer personal information for money.
Shipping
Information necessary to fulfill and deliver your order, such as your name, shipping address, and relevant order information, may be shared with shipping carriers and shipping service providers.
Information Retention
Personal information may be retained for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, accounting, or tax requirements.
Your Privacy Choices
Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
You may contact Mercienne with a privacy-related request using the contact information provided on this website.
Certain information may need to be retained when required for legitimate business, tax, accounting, fraud-prevention, or legal purposes.
Children's Privacy
This website and Mercienne's products and services are not directed toward children under the age of 13. Mercienne does not knowingly collect personal information directly from children under 13.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, business practices, services, or applicable requirements.
When changes are made, the "Last Updated" date at the top of this page will be revised.
Contact
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Mercienne using the contact information provided on this website.