Return Policy

21-Day Return Policy

Returns must be requested within 21 days of the shipment date to be eligible for a refund.

Conditions

Items must be returned in the original condition in which they were received. The garment tag must remain attached. Returns showing signs of wear, washing, alteration, damage, odors, stains, or excessive lint or pet hair may be refused and returned to the customer.

Return Process

To begin a return, submit a request through the Mercienne Returns portal. You will receive a return shipping label and instructions for sending your item back.

Once the garment arrives at Mercienne, it will be visually inspected. If it meets the return conditions above, your refund will be processed.

Exchanges

Mercienne does not offer exchanges. If you would like a different size, please place a new order and return your original item for a refund.